350 5th Ave, Lusaka, Zambia 10101

+260 955184508

info@obsavaservices.com

  • Obsa Virtual Assistant Services is a Zambian Based firm which began operations in the year 2017 is a Company which provides ‘Virtual Administrative and Back office  support to everyone (Individuals & Businesses) who requires professional services. We offer a range of services and can undertake all tasks.
  • We can provide quality office support working remotely via email, telephone, fax or post we also provide onsite support where necessary.
  • We use all modern technology and all work we undertake can be formatted to suit any requirements.
  • Let us take the pressure off you by providing a reliable, professional and efficient service.


 

We continually strive to be a great company. Obsa  Virtual Assistant Services is committed to providing high-quality products and services to our customers. Moreover, our efforts extend beyond providing outstanding products and services to those who need them. Obsa Virtual Assistant Services conducts research and participates in a number of initiatives to constantly develop our sector of the industry and to contribute to society. Obsa Virtual Assistant Services is implementing a strategy to accelerate growth through innovation, and strengthening organizational and associates' capabilities. Obsa Virtual Assistant Services continuously seeks to develop technologies and products that will have a greater impact on clients's benefits.


Our Vision

Stay Focused

The vision of OBSA Virtual Assistant Services  is to offer high-quality outsourcing services to the companies at a much lower cost  in Zambia and other countries


At the same time, leveraging offshore and onshore operations for the services we offer. We do this through highly efficient and educated professionals from Zambia and worldwide.

mission

At OBSA, our mission is to provide high-quality virtual assistant services that enable businesses to focus on their core competencies while we take care of the rest. We believe that outsourcing virtual assistant services is not only a cost-effective solution for businesses but also helps to expand their capacity to get more done. Our priority is to make our services accessible to all, from large corporations to small startups, so that we can share our expertise and help businesses grow.

values

  • Integrity: Acting ethically and transparently in all business dealings, prioritizing doing the right thing over personal gain. ...
  • Innovation: Pushing past the status quo with bold and progressive ideas.
  • Accountability
  • Honesty
  • Respect
  • Passion
  • Trust
  • Teamwork
 

frequently asked questions

  • Your staff will have one or more of the following skill sets: Admin support , project management, bookkeeping, social media and marketing, customer service, real estate support etc. Once we get to know your requirements, we’ll match you with either one or multiple dedicated members of staff to provide you with the full range of skills you need for your business. See our Services page for more information.
  • First, we connect by phone so that we can make sure we fully understand your business and requirements. Then we suggest the virtual professional with the right skills and personality to be a good fit. It's a fast and efficient process, and you'll be up and running in no time. See our  about us  page for more information.
  • OBSA has a simple premise. We only invite experienced and highly skilled people to join the OBSA team who are passionate about doing a great job and passionate about work—people who share the belief in going the extra mile to retain that privilege. After a rigorous interview and vetting process, we invite people who have both the professional skills and an innate sense of service. We find that the motivation of continuing to work virtually from home or our offices translates into team members that shine.
  • Our team is based at our fully equipped and furnished offices  and  some work from home on part-time and we'll assign you an assistant from the town or district of your choice if you are within Zambia, so that you can receive onsite support where necessary.


 

  • The person assigned to work with you will have the in-depth professional background and skills to perform the tasks you have requested. OBSA's staff all have a clear understanding of how the most popular software packages and Internet technologies work, and undergo a rigorous onboarding and development program. However, you will need to train them in how your business works and in your business-specific systems and procedures. We recommend that you have a written manual—if you don’t, we’ll create one for you!


 

  • Our team members work during business hours, Monday to Friday except for virtual reception services we may work on weekends.


 


Yes! Even the best people get sick from time to time, take a vacation, or need to take time off for personal reasons. OBSA won’t leave you stranded. All of our team can train a backup so that they can step in to cover them when the need arises.

 

  • Yes, as long as your system is cloud-based and accessible via the Internet.


 

  • Your member of staff will always respond within a few hours during the business day, and by the next business day for off-hour or weekend requests. When you begin working with your staff, you'll be able to establish a routine that works best for you both as you determine how best to allocate the time you have purchased in your monthly plan.


 

  • Yes, of course! Your staff can easily communicate on your behalf and as an integral part of your team.


 

  • We conduct a rigorous interview process and take great care only to on-board professionals with the required professional skills and background to provide outstanding services. We NEVER outsource to third-party providers in order to control quality. The staff you are assigned are the ones who do the work!


 

  • Our team track their time with an online stopwatch that is part of our online dashboard. You can log into the dashboard and see how many hours have been used so that you can adjust your plan accordingly.